Charles T. Krueger

Last updated September 9th 2009
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Charles T. Krueger
Crest Hill, Illinois 60403 USA
charleskruegerlive.com

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OBJECTIVE

Systems Administrator, Operations, Development and Consulting I am a visionary and a realist who understands the balance of creativity and productivity. I seek to find an organization that can utilize my talents to productively create new ways of doing better more effective business. I thoroughly enjoy solving problems, creating solutions, and developing new ways to do better business.

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SKILLS

Hardware/Software Troubleshooting, Technology Training, Internet Marketing, Operations Management, Music Writer, Audio Editor, Website Development, Server Administration (Linux and Windows), Blogging, Podcasting, Business Process and Procedural Analysis, Business advisory, Sales Management.

  • Windows 95/98/NT/Me/2000/XP/Vista
  • Windows Server NT/2000/2003/Exchange2K/SQL Server 2005
  • Active Directory
  • DNS
  • Group Policy
  • Linux RedHat/Fedora/Debian/BSD/ASP
  • Apache Web Server
  • MySQL Server
  • Samba
  • FTP Server
  • Subversions
  • Working Knowledge of HTML/CSS

Specific Software Experience:
  • Microsoft Office Suite and all Microsoft Products
  • FireFox/IE/Safari/Flock
  • LanSurvey
  • Macromedia Dreamweaver
  • Macromedia Flash
  • Macromedia Fireworks
  • Adobe Photoshop
  • Adobe Acrobat
  • QuickBooks
  • Peachtree
  • ACT contact manager
  • Encompass Mortgage Software
  • Lucero Real Estate Software
  • Medical Manager Software
  • Cubase SX2
  • Cool Edit Pro
  • Cake Walk
  • Finale Music Composition Software
  • Sony Acid
  • Sony Vegas
  • Symantec
  • TigerPaw CRM
  • Microsoft CRM
  • Microsoft RMS
  • Wave Lab
  • ITunes
  • FTP Clients Filezilla/WS-FTP
  • Many other various software (commercial and proprietary too many to name all here)

Specific Hardware Experience:
  • PC (Intel and AMD)
  • Mac
  • PDA's, Smart Phones, Blackberry, Android and other hand held devices
  • Routers/Switches and other networking devices (Linksys, Dlink, Cisco, SonicWall, WatchGuard, AdTran, Symantec, SnapGear...)
  • Servers SCSI/IDE/NAS RAID
  • Ram/Processor/Mother Board and Other Hardware troubleshooting, repairs, and upgrades
  • AMP, Cornell, and Porta Systems Cabling and terminations (RJ-45, Fiber, RJ-11, Coax)

Other experience:
  • Skype and other messaging services
  • RSS
  • Voip systems and services
  • Wired and Wi-fi networks
  • Other CMS and Blogging framework
  • CRM and other web-based productivity applications.

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WORK EXPERIENCE

NCR Corporation
Senior Technical Engineer

09/2/08 - Present
Chicago, IL

  • Service all NCR retail contracts and equipment (Customers include Wal-
Mart, Victoria's Secret, Ulta, Sam's Club, Fashion Bug, Barnes and Noble,
Bath & Body Works, more)
  • Service NCR and Diebold ATM equipment (Customers include Bank of
America, Chase Bank, US Bank, Fifth Third, more)
  • Team Technical Lead (Assist other technicians in troubleshooting and
finding solutions)
  • Work with product development team on defects and performance issues to
better our products in the future.
  • Extensive training in NCR products and third party product NCR supports
  • Send out regular technical tips and updates regarding equipment/software
findings and tips for resolutions.
  • Clean up guy (When there is a problem that someone else cannot fix they call
me)
  • Contracted and certified to run field calls for Quantum, AT&T, Juniper
Networks, and Cisco
  • Oce trained, certified, and experienced technician for VS6100 and VS7200
printers.

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Merchants Solutions, Inc.
Operations Manager/Lead Engineer/Project Manager

12/2007 - 05/2008
Hillside, IL

Duties and Tasks:
  • Manage and direct all technical and administrative staff
  • Direct technicians in problem solving and troubleshooting end user issues
  • Project Management for all installations and implementations of new systems or solutions

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Cervo Systems, Inc.
Owner/Consultant/Contractor

05/2002 - Present
USA

Cervo Systems handles all aspects of technology. Our concept is making technology easy and accessible for the end user. I have been working as a field technician, network support engineer, and systems administrator for over 8 years with experience in most areas of technology. I continually educate myself in the newest technology methods, devices, and practices out there. I have experience with all aspects of Microsoft networks, servers and software, Mac and Mac networks, Linux server administration, networking security concepts, hardware and software troubleshooting as well as programming knowledge of HTML, CSS, Visual Basic, PHP, along with database management dealing with MS SQL and MySQL. I have been developing, hosting and managing websites and web media technologies for the last 5 years. I have developed many contacts and resources over the years and can come up with a solution for just about any problem. Some of my personal achievements are named on my about page

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Forest Hills Hardwood Flooring of Kissimmee, Inc.
Technology Coordinator/Chief Operations Executive/Internet Marketing/Technology Consultant

10/2004 - 01/2008
Orlando, FL and Chicago, IL

2004 - 2005

Responsible for all aspects of technology infrastructure of the company:

Support and Maintain the following technologies:
  • Windows Server NT/2000/2003 (Active Directory) Maint., Policy Management, and Upgrades
  • Email management
  • VPN and remote systems access
  • Inter office and office to office networking
  • Linux Fedora Core 6 File Server Management
  • Nortel Phone Systems Programming
  • ACT database management and training
  • QuickBooks setup and training

2005 - 2007

Top Level Management

Roles and Duties:
  • Sales and Sales Management
  • Operations
  • Company finances
  • IRS audits
  • Vendor relationships
  • Workmans Compensation
  • Staff leasing
  • HR (Hiring and Firing)
  • Advertising
  • Technology Director
  • Other intimate inner workings of company decisions and practices.

Increased annual retail sales by 230% over a period of 2 years.

2007 - 2008

  • Internet Marketing Campaigns
  • SEO
  • Website Mastering
  • Adwords Managment
  • Manage Ebay, Craigslist, Kijiji, other internet marketing tools
  • Remote technical support

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Information Technology and Data Solutions
Technician/Operations Manager

07/2002 - 11/2004
Kissimmee, FL

07/2002 - 10/2002

Responsible for all aspects of Desk Top and Network Support including:

  • Hardware and Software troubleshooting
  • Hardware upgrades including hard drives, RAM, processors, motherboards, PCI cards, RAID controllers, and other peripherals.
  • Hardware diagnostics using hardware and software tools and utilities
  • OS installs and reimaging including Windows 3.1/95/NT/98/ME/2000/XP/Vista/NT Server/Server 2K and Linux Fedora Core/RedHat/Debian

10/2002 - 11/2004

Manage and lead all technicians and projects pertaining to software design, development, installation, implementation, training. Manage all projects involving network design and installation with Cat5e, Cat6, and Fiber cabling and terminations. Manage technician customer support dealing with Cisco router and switches, Windows and Linux based servers, all aspects of medical HIPAA compliance implementations and regulatory processes and procedures.

Projects:
  • Osceola County network designs and installation
  • Webster University network designs and installation
  • Cardio Vascular Associates HIPPA Technology Officer and Consultant
  • Talk of The Town Restaurants reservation system project manager
  • Pepsi Play For A Billion Television Broadcast Production Technology Manager

AMP and HIPAA Certified

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Hewlett Packard
Workplace Solutions Specialist

12/1999 - 05/2002
Fort Lauderdale, FL

Managed facility vendors, technical support for remote sales staff, team lead, and creator of national training program within company.

Onsite technical and facilities support.

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INTERESTS

Place you can find me on the internet:

  • google "ctkscout"
  • LinkedIn
  • ClaimID
  • Digg


Regular subscriber to informational podcasts and blogs:

Twit TV
  • MacBreakWeekly with Alex Lindsay, Scott Bourne, Andy Ihnatko, and Chris Breen

Other Technology Podcasts
  • DLTV For tech fans by tech fans

Blogs I watch

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EDUCATION

Valencia Community College
AA in Undecided

1999 - 2000
Orlando, FL

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Florida Gulf Coast University
Certified Medical Chief Privacy Officer in IT/Medical

11/2002 - 11/2002
Florida

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AMP NetConnect
AMP certified terminations and cabling standards (Cat5e, Cat6, Fiber) in Network connectivity

10/2002 - 10/2002
Kissimmee, FL

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